Complete H-D Specialist and Emergency Repair
YOUR HOMETOWN, ONE STOP SERVICE & REPAIR SHOP!
Customer Bill of Rights
- A customer is the most important person to come into this organization whether in person, on the phone, or by e-mail.
- A customer is not an interruption of our work; he is the purpose of it.
- A customer is not dependent on us; we are dependent on him.
- A customer is not someone to argue or match wits with. Nobody every really wins an argument with a customer.
- We are not doing him a favor by serving him; he is doing us a favor by giving us the opportunity to do so.
- When a customer has a problem, it is our problem whether we caused it or not. We must help him solve the problem not try to fix blame.
- A customer is a person who brings us his wants. It is our job to satisfy those wants.
- A customer is a human being that has feelings, wants and needs just like us. Treat him, as you would like to be treated when you are the customer.
- A customer is the one that pays our wages and allows us to grow and prosper. He is our only source of revenue.
Power Heavy Duty Truck Parts Member
